Refund policy
Return & Shipping Policy
At GRIND LTD, we stand behind the quality of everything we make. If something isn't right with your order, we'll do our best to make it right.
Returns & Exchanges
Coffee Sales
Due to the perishable nature of coffee, all coffee sales are final.
We do not accept returns, exchanges, or refunds on coffee beans unless your order arrives damaged, defective, or you received the wrong product.
If there is an issue with your coffee order, please contact us within 7 days of delivery at thegrindcoffeebilling@gmail.com with your order number and photos of the product.
Apparel & Merchandise
We accept returns of eligible apparel and merchandise within 30 days of delivery.
To qualify for a return:
- Items must be unworn, unused, and unwashed.
- Items must include original tags and packaging.
- Proof of purchase is required.
The following items are not eligible for return:
- Coffee and other food or beverage products
- Gift cards
- Limited edition or collaboration releases
- Sale or clearance items
- Items marked Final Sale
Damaged or Incorrect Orders
If your order arrives damaged or you receive the incorrect item, please contact us within 7 days of delivery at:
thegrindcoffeebilling@gmail.com
Include:
- Your order number
- A description of the issue
- Photos of the product and packaging
We will review your claim and provide a replacement or refund if appropriate.
Refunds
Once your return has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, refunds will be issued to your original payment method.
Original shipping charges are non-refundable.
If a prepaid return label is provided by GRIND LTD, the return shipping cost may be deducted from your refund unless the return is due to our error.
Exchanges
We only replace items that are defective, damaged, or incorrectly shipped.
To request an exchange, contact:
thegrindcoffeebilling@gmail.com
Return Address
Returns approved by GRIND LTD should be shipped to:
GRIND LTD
430 Communipaw Ave
Jersey City, NJ 07304
United States
Please do not send returns without first contacting us for authorization.
Shipping Policy
Order Processing
Orders are typically processed within 2 to 4 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
Processing times may be longer during product launches, holidays, or promotional events.
Shipping Rates
Shipping charges are calculated at checkout based on your location and selected shipping method.
Available shipping options may include:
- Standard Shipping
- Expedited Shipping
- International Shipping (where available)
Shipping rates are subject to change without notice.
Delivery Estimates
Estimated delivery times begin after your order has been processed.
Domestic delivery generally arrives within 2 to 5 business days after shipment.
International delivery times vary by destination and may be delayed due to customs processing.
Delivery estimates are not guaranteed.
International Orders
Customers are responsible for any applicable customs duties, taxes, import fees, or brokerage charges imposed by their country.
International orders are considered final sale and are not eligible for returns or exchanges.
Lost or Delayed Packages
Once an order has been transferred to the shipping carrier, GRIND LTD is not responsible for delays caused by the carrier, weather, customs, or other events outside our control.
If your tracking information indicates your package has been delivered but you have not received it, please contact the shipping carrier directly.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
Orders returned due to an incorrect or incomplete address may require additional shipping charges before being reshipped.
Questions
If you have questions regarding your order, shipping, or returns, please contact us at: