Shipping policy
Shipping Policy
At GRIND LTD, we work to process and ship every order as quickly as possible.
Order Processing
In-Stock Products
Orders for in-stock products are typically processed within 2 to 4 business days.
Orders are processed Monday through Friday, excluding holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During product launches, promotional events, or holidays, processing times may be slightly longer.
Pre-Order Products
Pre-order items are fulfilled according to the estimated shipping timeframe listed on the product page. Estimated dates are not guaranteed and may change due to production timelines or circumstances outside of our control.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Pre Orders & Expected Delivery
From time to time, GRIND LTD offers products as pre-orders. Pre-order items are products that are available for purchase before they are in stock or before production has been completed.
Estimated shipping windows for pre-order products will be displayed on the product page whenever possible. These dates are estimates only and are subject to change based on production schedules, supplier availability, shipping delays, or other circumstances beyond our control.
If your order contains both in-stock and pre-order items, your order may be held and shipped together once all items are available. If separate shipments are requested, additional shipping charges may apply.
By placing a pre-order, you acknowledge and agree that fulfillment and delivery may take longer than standard processing times.
If there is a significant delay to your pre-order, we will make reasonable efforts to notify you using the contact information provided at checkout.
Shipping Rates
Shipping costs are calculated at checkout based on your shipping address, order size, and selected shipping method.
From time to time, GRIND LTD may offer free shipping promotions or discounted shipping on qualifying orders.
Delivery Estimates
Estimated delivery times begin once your order has been processed and shipped.
Typical delivery times are:
- United States: Approximately 2 to 5 business days after shipment.
- International: Delivery times vary by destination and customs processing.
Please note that delivery estimates are not guaranteed.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing a tracking number.
Please allow up to 48 hours for tracking information to become available.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by their country.
Customs processing may delay delivery beyond our estimated shipping times.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.
Lost, Stolen, or Delayed Packages
Once your order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.
GRIND LTD is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.
If your package is lost or delayed, we recommend contacting the shipping carrier directly. If you need additional assistance, please contact us at thegrindcoffeebilling@gmail.com, and we will do our best to help.
Shipping Restrictions
At this time, we do not ship to P.O. Boxes.
Some international destinations may not be available for shipping.
Questions
If you have any questions regarding shipping or your order, please contact us at: