Cancellation policy
Purchase Options Cancellation Policy
At GRIND LTD, we strive to make managing your purchase options simple and transparent.
One Time Purchases
One time purchases cannot be canceled after an order has been processed or shipped.
If you need to modify or cancel your order, please contact us as soon as possible at thegrindcoffeebilling@gmail.com. While we will do our best to accommodate your request, we cannot guarantee changes once processing has begun.
Subscription Orders
If you enroll in a recurring coffee subscription or other subscription product, your subscription will automatically renew according to the selected delivery frequency until canceled.
You may cancel your subscription at any time through your customer account or by contacting thegrindcoffeebilling@gmail.com.
To avoid being charged for your next shipment, cancellations must be made at least 48 hours before your next scheduled billing date.
Orders that have already been processed or shipped cannot be canceled or refunded.
Skipping or Modifying a Subscription
If your subscription includes the ability to skip, pause, or modify future deliveries, changes must be made at least 72 hours before your next scheduled billing date.
Changes submitted after an order has been processed will apply to future shipments.
Refunds for Subscription Orders
Because coffee is a perishable product, subscription orders are non-refundable once they have been processed or shipped.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery, and we will work with you to resolve the issue.
Contact
For questions regarding your order or subscription, please contact:
GRIND LTD